Frequently Asked Questions about SamElyon

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We desire to ensure a seamless and delightful experience for all our guests. Reading the Frequently Asked Questions (FAQs) is a way to guarantee that you have all the essential information at your fingertips. These FAQs serve as a comprehensive guide, providing insights into various aspects of our hotel, from check-in procedures to amenities and local recommendations

Reservations

Yes, we have rooms with full accessibility for people with reduced mobility. 

Children aged 0 to 5.99 years stay free of charge in their parents' room on existing beds, or the hotel provides a free baby crib.

For children aged 6 to 11.99 years, there is an additional charge of 19.56 BGN per night, including breakfast. They will be accommodated on a sofa bed, couch, or armchair available in the room.

We would be delighted to welcome your pets weighing up to 10 kg. Please inform us no later than two days before your arrival date. The cleaning fee, which will be charged to your reservation, is 49 BGN per night. Please note that pets are not allowed in our dining outlets, except for outdoor areas, as well as common areas of the hotel, unless they are service animals.

Yes, at SamElyon, we are pleased to offer complimentary outdoor parking as part of your room rate. Your convenience and peace of mind matter to us, and our inclusive approach to parking ensures that you can enjoy a hassle-free stay without any additional charges for securing your vehicle.

Arrival, Check-in & Check-out

You can check-in time at 3:00 pm

Check-out time is 12:00 noon.

The minimum age requirement to reserve a hotel room is 18 years old.

We will do our utmost to accommodate you as early as possible. However, if the room is not ready upon your arrival, our Reception team will be more than happy to assist you with your luggage.Of course, it is possible to guarantee your early check-in, according to the hotel's availability, for an additional fee.

 

Yes, a valid government issued picture ID or passport is required for hotel check-in.

During your stay

For detailed information about our dining outlets and lounges, please visit: https://samelyon.com/restaurants-and-bars

Breakfast is served in Palette restaurant located on the ground floor as follows:

Monday-Thursday: 07:00–10:00

Friday-Sunday: 07:30-10:30

In accordance with Bulgarian legislation, the hotel adheres to a no-smoking policy in all indoor areas of the complex. Guests who do not comply with our policy will be subject to a fine of 200 BGN, which will be added to the room bill. Designated smoking areas are allocated within the outdoor areas of the hotel.

Yes, we do and it’s free within the hotel and in your room.

Parties are not allowed in the hotel rooms and suites in order to ensure the peaceful stay of our guests.

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